Refund policy

EXCHANGE, DEFECTIVE, ADJUSTMENT POLICY

Return Policy: 

We offer free 30-day returns for all customers in the US in the form of store credit. For returns outside of the US, you are responsible for return shipping costs. All eligible returns will be credited back in the form of store credit. Eligible items for return must be in their original condition without signs of wear or damage. Original shipping fees, worn or damaged merchandise, and gift cards are non-refundable. Permanent bracelets, charms, customized products, and items from the Women's Makers Walls are final sale.

 

For purchases made online, you can return both online and in-store. For a free return label, please email returns@ninaberenato.com

For purchases made in store, you can return to in-store. If you are unable to visit a local store, please email hello@ninaberenato.com

Defective Policy:

Defective items can be exchanged within 30 days. This includes any plating issues, broken chain, lobster claws, and/or missing backings for earrings.

Lost Package Policy:

We are not liable for any products lost during shipping, however if you have chosen an insurance shipping option, we will do our best to help you file a claim. Click here to learn more on how to file a claim with USPS.

 

PERMANENT BRACELET & CHARM POLICY

We offer one free repair or adjustment with each permanent bracelet. Any additional repair or adjustment needed will be a $5 charge. The free repair must use the existing chain.

*All permanent bracelets are final sale once cut